0
Your Cart

Frequently Asked Questions

1. How do I place an order?

To place an order on Caroral, follow these simple steps:

  • Browse our products and select the items you want to purchase.
  • Add the items to your shopping cart.
  • Proceed to the checkout page.
  • Provide your shipping information, payment method, and billing information.
  • Review your order details and confirm the purchase.

Once your order is submitted, you will receive an order confirmation via email.

2. Can I change my order after it has been placed?

Unfortunately, we are unable to make changes to an order once it has been placed. This includes modifying items, shipping address, or payment method. We recommend reviewing your order carefully before finalizing the purchase.

3. Is it safe to order online?

Absolutely! We prioritize the security of your personal and financial information. Caroral employs industry-standard encryption protocols to protect your data during transmission and storage. Additionally, we do not store your full payment information on our servers, further enhancing the safety of your online transactions.

4. When will my order be shipped?

We strive to process and ship orders promptly. Your order will typically be shipped within 0-2 days of being placed. You will receive a shipping confirmation email with tracking information once your order is on its way.

5. How long does shipping take?

Shipping times vary depending on your location. Generally, you can expect your order to arrive within 4-7 days after it has been shipped. Please note that unforeseen circumstances or external factors may occasionally cause slight delays.

6. What is the shipping fee?

We charge $6.97 for all US orders. We aim to provide fast, reliable, and affordable shipping to ensure a seamless shopping experience for all our customers.

7. What is your return policy?

We have a customer-friendly 25-day return policy. If you are not completely satisfied with your purchase, you may return the item(s) for a full refund within 25 days of receipt. Please ensure that the product is in its original packaging and includes all parts and accessories.

8. Are there any return exceptions?

While we strive to accommodate all returns, there are a few exceptions. Customized products, final sale items, and products damaged through normal wear and tear are non-returnable. We encourage you to review the product description and return policy for specific items before making a purchase.

9. What if my product is damaged?

If your product arrives damaged, please contact us immediately at [email protected]. We will guide you through the return or exchange process to ensure your satisfaction.

10. What if my product is defective?

In the event that your product is defective, we offer a warranty for up to one year from the date of purchase. Please reach out to us at [email protected], and we will assist you in initiating a warranty claim.

11. Do your products come with a warranty?

Yes, all of our products come with a warranty that covers manufacturing defects for up to one year from the date of purchase. Please refer to the specific product warranty information or contact us at [email protected] for further details.

12. How do I cancel my order?

To cancel an order, please contact us as soon as possible at [email protected]. If your order has already been shipped, it cannot be canceled. In such cases, you will need to follow our return policy for a refund.

13. What forms of payment do you accept?

We accept various forms of payment to provide flexibility for our customers. Currently, we accept credit cards, including Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card. We also offer the option to pay through PayPal for added convenience.

If you have any additional questions or need further assistance, please feel free to contact us.